Codoop builds conversational agents that answer from your knowledge and take real actions, with clear handoff to humans when the stakes are high.
A chatbot that invents answers is worse than no chatbot. We ground every response in approved content, product data, and live tool results so customers get truth, not improvisation.
Agents can look up orders, book appointments, open tickets, or draft replies for your team. Brand voice, tone rules, and prohibited topics are configured as product policy, not left to model luck.
We design escalation paths: when confidence drops or policy requires a person, the conversation lands with full transcript and retrieved context. Analytics show deflection, containment, and where content gaps hurt performance.
Deployment spans web widgets, in-app assistants, Slack/Teams bots, and WhatsApp-style channels, same brain, channel-appropriate UX.
Frequently Asked Questions
Can the bot take actions or only answer FAQs?
Both. We wire secure tool calls so the agent can look up accounts, create tickets, or schedule meetings, with auth and audit around every action. Codoop delivers this as production software you own, in 14-day sprints, with staging demos and a full source handover.
How do you stop hallucinations?
Retrieval-first prompts, citation of sources, refusal when evidence is missing, and regression evals on a golden question set before each release. Codoop delivers this as production software you own, in 14-day sprints, with staging demos and a full source handover.
Do we own the chatbot IP?
Yes. You own the application code, prompts, and integrations. Model providers are vendors you can swap; the product remains yours. Codoop delivers this as production software you own, in 14-day sprints, with staging demos and a full source handover. Work starts from a written architecture note and finishes with repositories, runbooks, and full client ownership of the code.